Abuse Policy
The following policies will be implemented as of 7th December 2012. Users found violating the policies will be penalized in accordance to the violation.
Important: Players are advised to safe-guard their own personal accounts as they are responsible for any actions conducted through the use of the respective accounts. Accounts that have been caught for illegal activities will be subjected to the stipulated relevant penalties as stated, irregardless of the user whom had accessed the account at the time of the violation.
Definitions and disclaimers:
Permanent ban refers to permanent suspension of the offending RO2 game account.
During the ban period, players will not be able to access the offending RO2 game account in any way. Players will not be able to login into their PlayID. No refunds will be made for any @Cash, RO2Cash or items left within.
Gold and items removed will not be reinstated under any circumstances.
Player who feels that the ban issue is unfair and wish to view the evidence must pay a deposit of SGD$150.00. This deposit will be refunded to the players if they are found to be innocent. Players who failed to give valid explanation will have their deposit forfeited. Viewing of evidence will be arranged and notified by email. Payment must be made beforehand.
Penalty Fee: Offenders may opt to reactivate their RO2 account after serving their mandatory ban. This can be done by topping up 3000 @Cash x rounded-up figure of their highest level character in their account and REQUIRED TO CONVERT TO RO2Cash.
Any disputes among players are sole responsibility to players. Asiasoft Online will not mediate in personal conflicts between users within the game. Such conflicts/issues/disputes should be resolved by the players involved in a mature and appropriate manner.
Asiasoft Online reserves the rights to amend the abuse policy without any prior notice.
For offenses that are not mentioned above, the penalties will be handled as deemed fit by Asiasoft Online.
All GM decisions are final and binding in the game.
Appeals will not be entertained.
Prohibited In-Game Names (IGN)
Offences under inappropriate IGN include but not limited to:
-Impersonation of GM/Admin/Asiasoft names
-Sexual context
-Obscene body organs
-Vulgarity or otherwise offensive, or may cause confusion
-Drug/Narcotic references
-Action phrases or complete sentences such as “Youwillnotsurvive”, “killme”.
-Names that is or may be illegal or is or may be protected by trademark or other proprietary rights laws
-Names reference hacking such as “haaacker”, “goodbotter”
-Names that make no sense or created to confuse other users with letter masking such as “0liveOlL”, “lksdjflij”. (i.e. switching “i"s for “L"s and zeros for the letter “o”).
-Names that comprised of gibberish (eg., “sdfdgdsfg”, “uy45tfgsdf”)
-Names that comprised of characters other than English alphabet.
- Names from any religious, occult, political origin.
-Otherwise inappropriate.
Penalty for usage of prohibited IGNs.
First time offence:
Account will be suspended until the account owner verifies and a time will be set to release the account. Upon release, the owner is given 24 hours to change the character name or delete the character. Failure to so will result the account to be penalized under the second offence.
Second time offence:
Permanent Ban.
1st Offence = 3 days suspension
2nd Offence = Permanent Ban
Impersonation
Any attempt to pass off or falsely represent any of the Administrative staff (e.g. GameMasters, Admin, Asiasoft) towards other players.
Penalty for impersonation include:
1st Offence = 3 days suspension
2nd Offence = Permanent Ban
Misconduct
Used generally for any unpleasant behavior that is shown to irritate another person with certain intention.
Penalty for Misconduct include:
1st Offence = 7 days suspension
2nd Offence = 14 days suspension
Illegal Trading/Services
Buying, selling or/and advertising of items for monetary purpose. Items include, but not limited to:
-Game gold
-Game items
-Game related point(s)
-Game coupon code(s)
-Game account
Illegal Services included:
-Illegal service (Power Leveling, Gold/Items Farming).
- Hosting/Publishing/Organizing/Advertise groups in any form to provide Power leveling, Gold/Item farming or any action that can bring imbalance to the game.
In addition, such illegal activities are not desirable in RO2 as sellers and buyers will be solely responsible for their actions. There is no mechanism to ensure the exchange is fair and will be carried out entirely.
Penalty for Illegal Trading include:
1st Offence = 14 days Suspension
2nd Offence = Permanent Ban + Suspension of PlayID
**Appeals will not be entertained.
Players will not be able to access the offending RO2 game account in any way during the ban period. Players are required to re-activate their restricted PlayID before they can access to their offending RO2 game account after the ban period.
Hacking / Botting
Modification of the game client or usage of 3rd party programmer to gain unfair advantage in game.
Offences under hacking include but not limited to:
Usage of third-party applications, memory editors, trainers or debuggers (or otherwise commonly termed as, hack tools) in altering the Game, Game Service, or Game Client in any manner whatsoever, which may, or may not, lead to an unfair advantage in the game play, and over other players. This also includes the act of bypassing, halting or modifying any form of authorized protection system deployed during the execution, and running, of the Game, Game Service, Game Client and HackShield, in manner whatsoever.
Penalties for hacking include, but not limited to:
-Request/Selling/Advertising of Hack Tools, or Services = 14 days in-game suspension is applicable for advertising even outside of RO2. (For 2nd time offenders, it will be a permanent ban)
-Suspected Usage of hack tool = Suspension up to a maximum of 30 days for investigation
1st Offence = Penalty Fee + 30 days suspension + Mandatory Inventory Reset.
2nd Offence = Permanent Suspension
If the user finds that the penalties are too heavy, it is a reminder that these are the consequences for hacking, and cheating, in the game. Do not hack or cheat.
Asiasoft Online places a very important emphasis on fair play as it is essential in the gaming community.
-All GM decisions are final in the game as adequate evidence would be gathered before the decision is being made.
-Appeals will not be entertained.
-Items once removed, will not be reinstated under any circumstances.
Account Hacking
Entering a game account without authorized permission from the original owner. All users are strongly advised to refrain from sharing of accounts due to security reasons. There will not be any reimbursement available if items, gold, or RO2Cash points lost in this manner.
Penalties for Account hacking include, but not limited to:
-1st Offence = Penalty Fee + 14 days Suspension + Mandatory Inventory Reset
-2nd Offence = Permanent Ban
-All GM decisions are final in the game as adequate evidence would be gathered before the decision is being made.
-Appeals will not be entertained.
-Asiasoft Online is not obliged to compensate item loss for account hacking. It is ultimately a players’ own duty to safe-guard their accounts.
False Report
Any attempt to gain possessions or valuables (items, RO2Cash, etc) from Game Masters or Administrators through trickery and deceit.
Penalty for False Report include:
1st Offence = 14 days suspension
2nd Offence = Permanent Ban
Disobey, disregard, lie, harass GM and / or challenge GM’s authority
GM may appear during in-game events to interact with players, run events and may require response from the players. GM may also contact players in-game or request players to execute a chain of commands as part of security and investigation purposes. GM hopes that all players give their fullest cooperation and act upon the orders as and when requested by the GM.
Offences include but not limited to:
Cheat GM
Players are advised not to abuse the trust that GM has placed in all players. Should anyone found to attempt to cheat the GM or abuse the trust, offence will be recorded and acted upon accordingly. Offenses include, but not limited to, misleading GM on purpose, false reports, providing false information or have bad intentions against the GM.
Disobey or Disregard GM commands
GM may interact with players from time to time and may request players to execute a chain of commands. Players should follow the commands of the GM accordingly, for example, the GM may ask a series of questions to test if the player is botting)
Harass GM
Refers to players who continuously seeks GM's attention even though their issues have been resolved, that results in GM being unable to attend to other players' reports. If a player repeatedly spams GM with unnecessary information, requests or harassing for help repeatedly on issues that have been resolved, GM will ask the player to stop, and if the player continues with the action, it will be deemed as harassment.
Challenging GM's authority
Refers to actions by players that challenges or discredit the GM’s authority, or hurl verbal abuse at the GM, whether in-game or offline. Such actions are strictly prohibited. If players do not obey instructions, follow the rules, they may face account suspension.
Penalties for Disobey, disregard, lie, harass GM and / or challenge GM’s authority
1st Offence = 7 days suspension
2nd Offence = 14 days suspension
